Citizens' Charter
The Citizen’s Charter is the official document of the Local Government Unit (LGU) of Alcantara, Romblon, that commits to transparency and efficiency in all frontline services. Mandated by Republic Act 11032 (Ease of Doing Business and Efficient Government Service Delivery Act of 2018), the Charter outlines all services, requirements, fees, and processing times for the benefit of every citizen and client.
Edition: 2023 (2nd Edition)
Vision and Mission
The Charter is guided by the LGU’s commitment to a progressive and well-managed community:
Vision
“Alcantara as an economically sustained community anchored on agri-business and commerce, with a God-loving, an educated and healthy citizenry living in ecologically-balanced and safe environment under a responsive governance.”
Mission
“To do our duty to the best of our ability, integrity, efficiency in delivering goods and services and in fulfilling the needs of Alcantaranhons and to rise to their expectation and beyond.”
Key Frontline Services (Quick Reference)
The following offices provide the most frequently requested frontline services, with processing times set to minimize waiting time for clients:
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Office
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Sample Frontline Services
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Target Processing Time
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|---|---|---|
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Office of the Municipal Mayor
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Issuance of Mayor's Permit for Business (New/Renewal), Mayor's Clearance, Special Permits (Tricycle, Chainsaw, Cockfighting)
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Max 35 Minutes (for Business Permits)
|
|
Office of the Municipal Civil Registrar
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Processing of Certificate of Live Birth, Marriage, Death, CENOMAR
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Max 28 Minutes (for Simple Requests)
|
|
Office of the Municipal Assessor
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Issuance of Tax Declaration and Tax Map, Transfer of Ownership
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Max 40 Minutes (for Tax Declaration Issuance)
|
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Office of the Municipal Treasurer
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Payment of Business Tax, Real Property Tax, Issuance of Community Tax Certificate (Cedula)
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Max 22 Minutes (for Tax Payments)
|
|
Office of the Municipal Health Officer (MHO)
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Issuance of Sanitary Permit and Health Certificate, Consultation/Treatment
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Max 30 Minutes (for simple transactions)
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(Note: Complete service details, including all requirements and fees for each office, are detailed in the official LGU Alcantara Citizen’s Charter document below.)
Feedback and Complaint Mechanism
The LGU of Alcantara is committed to continuous improvement. Your feedback and complaints help us serve you better.
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Concern
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How to Send/File
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How it is Processed
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|---|---|---|
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Feedback/Suggestion
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Fill out a Client Feedback Form (CFF), available at the entrance of the Municipal Hall.
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CFFs are evaluated by the management based on the clients' assessment.
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Complaint
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Submit a formal letter addressed to the concerned individual or department head.
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All complaints shall be forwarded to the Human Resources Office (HR) for further investigation and action.
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Important Note: No complaint shall be entertained through social media. Please follow the formal process for official record and appropriate action.
For inquiries regarding the Citizens' Charter or specific service details
Public Information Office – Alcantara, Romblon